English for Hotel and Catering Industry (Unit 6 - Receiving Guests)
English for Hotel and Catering Industry (Unit 6 - Receiving Guests)
- Posted by zar ni (My Way!) on November 6, 2012 at 17:30
- αα₯္ေα်းα
ြာေαာα္းαα္ျαα္း၊ αွα္းျαျαα္း၊ αဲα be, do, can
αိုααဲα present simple short form
ေαြαိုα‘αα္αα္αα္းα
ာαွာေα့αာαဲ့αΎααΏαီးျαα
္αါαα္။ αီေαααα္αα္းα
ာαေαာ့
Receiving Guests α§α့္αα္αα္αံျαα္းαဲျαα
္αါαα္။ αိုαα္αα
္αုαိုα§α့္αα္ေαာα္αာ
αဲ့α‘αါααိဳαိုαα္αံαာαဲααα္αα္αဲ့ α‘αၤαိα္α
ာα‘αံုးα‘ႏႈα္းေαြေα့αာααါαα္။
Receiving Guests (α§α့္αα္αα္αံျαα္း)
Checking into a Hotel
Staff
: Good afternoon sir. Can I
help you?
Guest
: Good afternoon. My name is
Rodrigues. I’d like to check in please.
I have a reservation for a double room.
Staff
: Yes, Mr. Rodrigues, let me
see… Yes, today and tomorrow, the 10th and 11th of June.
Could you please fill in this registration card?
Guest
: Yes of course. Do I fill in
my home address?
Staff
: Yes, please and could I have
your passport? Thank you. Your room
number is 361. It’s on the third floor and here’s your key card for
your room. Would you like to
have dinner in the restaurant this evening?
Guest
: Yes, please. Can you reserve
me a table for 2 at 8 o’clock?
Staff
: Certainly. The porter will help you
with your luggage. The lift is just down the corner.
Check in αိုαာ αိုαα္၊ ေααိα္
α
αာေαြαွာ α§α့္ααိဳα
ာေαး αဲα ေαာα္αာαွာေαာα္αွိေαΎαာα္း ααα္းαိုαျαα္းျαα
္αါαα္။
Check in αုα္αာαဲαααΏαိဳα္αα္αိုα‘α္αဲ့α‘α်α္α‘αα္α်ားαို register αုα္αဲ့α‘αြα္
αΏαံဳαΏαီးေျαာααα္ α‘αα္းααူျαα္း၊ αိုαα္αွာα
αα္းျαα္းαိုαေျαာႏုိα္αါαα္။
αိုαα္αွာ α်αα့္ေαြαွα္းαΏαီး α‘αα္းျαα္α‘α္αာαိုေαာ့ Check out
αုα္αα္αိုααံုးαါαα္။ α§α့္αα္α‘α်ိဳးα‘α
ားေαြေျαာααα္ FIT (Free Independent
Traveler) αဲα Group αိုαΏαီးα‘ααα္းα်α္းαြဲျαားႏိုα္αါαα္။ Group
αααီးαြားαုααΈαီေαြαေα package tour α‘ေαααဲαာαာေαြαဲαွိαါαα္။ Company Guaranteed rate
(CGR)၊ Group inclusive tour (GIT) αိုαာေαြαα္းαွိαါαα္။ αα
္αာαီα
ာ
αိုαα္ႏွα့္αုααΈαီα်ားαΎαား contract rate αဲα α
ာα်ဳα္α်ဳα္αားေα့ αွိαါαα္။
α‘α်ားα
ုαααိဳαα္ reservation αုα္αား ေα့αွိαါαα္။ ααိဳαα္ reservation
ααုα္αားαဲαူααာαာ αα္αာαဲ့α§α့္αα္αို Walk in guest αိုαေαααါαα္။
ေα့αာαားααα့္ expression α်ား
ေα့αာαားααα့္ expression α်ား
- I’d like to check in please. α‘αα္းαူα်α္αိုααါ။
- Could you please fill in this registration card? αီαွα္αံုαα္α ာαα္းαα္αွာαိုα‘α္αာျαα့္ေαးႏိုα္ααားαွα္။
- Your room number is 361. It’s on the third floor. αူααီးαα္းα‘αα္းαံαါα္α 361 αါ။ ααိααα္αွာαွိαါαα္။
- Here’s your key card for your room. ေαာαီαွာαူααီးαα္းαဲαα‘αα္းေαာ့αα္αါ။
- Would you like to have dinner in the restaurant this evening? αီαေαα ားေαာα္αိုα္αွာαα ာα ားααားαွα္။
- Can you reserve me a table for 2 at 8 o’clock? αေα α αာαီαွာ ႏွα ္ေαာα္α ာα ားαြဲαα ္αံုးαα½ြα္ေαာ့္αိုαွာαားေαးႏိုα္ααား။
ေα့αာαားααα့္ေαါαာαα်ား
- hair salon = αံαα္αွα္αိုα္
- lobby = αိုαα္α‘αα္ααွိ α§α့္αα္α်ားαားေααα္α‘αα္းα်α္
- lounge = α§α့္αα္α်ားαားေααα္း
- reception desk = α§α့္ααိဳေαာα္αာ
- home address = α‘ိα္αိα္α ာ
- luggage(US baggage) = ααီးေαာα္α‘ိα္
- porter = αα α₯α္းαα္αိုးေαးαα့္α‘αူαα္αα္း
αီေααာαွာ αိုαα္ေαြαွာαံုးαဲ့
terminology αα
္α်ိဳααိုေျαာျαα်α္αါαα္။ porter, bellboy, bellhop αိုαာေαြαို
αα
္α်ိဳαေααာေαြαွာ α‘αဲα‘αွα္α‘ျαα
္α‘αံုးျαဳေααΎααါαα္။ bellhop
αိုαဲ့ေαါαာαျαα
္ေαααာαံုα αိုးα‘αα္αံုးα αိုαα္ေαြαွာ αα
္αုαုαα္αိုαျαဳαိုα၊
αုိα္းαိုα ေαါα္းေαာα္းαီးαိုα္αα္ αα္αွα္αားαဲ့αα္αα္းαေαာα္αာααါαα္။
αါေαΎαာα့္ααိုα αူααို bellhop, bellboy αိုαေαααΎααါαα္။ ေαာα္ concierge
αိုαာαα္းαွိαါေαးαα္။ αူααို
(1) a facility staff who provides
special services such as tickets to local events, transportation, and tour
arrangement
(2) designated area in hotel
facility providing special amenities and services to guests.
αိုαα‘αိααΈါα္αြα့္αားေαာ့ α§α့္αα္αို
α‘αူးαိα
α₯ေαြαွာαα္ေαာα္αႈေαးαဲ့αα္αα္းαိုα αိုႏိုα္αါαα္။
αားαါαα္αိုးေαးαဲ့αα္αα္းαိုα်ေαာ့ valet αိုαေαααါαα္။
α‘ေααα‘ေαααဲααုα္ααဲ့αာαα္α‘αိα‘α်ေαြαာ
αိုαα္αα
္αုႏွα့္αα
္αုျαားαားαႈαွိႏိုα္αါαα္။
ေα့αာαားααα့္αါα်αα္ေαာα္αံုα်ား
αိုα္αိုα္αႈαိုျααာαွာαံုα
ံႏွα
္α်ိဳးαဲαေျαာႏိုα္αါαα္။
possessive adjectives αဲα possessive pronouns
ေαြαိုαံုးျαα္းαိုαြဲαြဲျαားျαားαိαိုααိုαါαα္။
αူαိုααာαါα်αွာေααာαူαံုααူαါαူး။ ေα‘ာα္αွာေα့αာαΎαα့္αါ။
Possessive Adjective +
Noun
Examples:
Examples:
- My dog is big. Her cat is brown. Their sister works downtown.
Noun + Possessive Pronoun
Examples:
- The dog is mine. The brown cat is hers. The car is ours.
possessive adjectives α်ားαα္ noun
αဲαα‘ေαွααွာαာαΏαီးေαာ့ possessive pronouns α်ားαα္ noun αဲαေαာα္αွာαာαα္။
- This is my car. The car is mine.
- Is that your pen? Is that pen yours?
Possessive
Adjectives
|
Possessive
Pronouns
|
MY
(αα½ြႏ္ုα္၏)
|
MINE
(αα½ြႏ္ုα္၏αာ)
|
YOUR(αα္၏)
|
YOURS
(αα္၏αာ)
|
HIS
(αူ၏)
|
HIS
(αူ၏αာ)
|
HER
(αူα၏)
|
HER
(αူα၏αာ)
|
HER
(αα္း၏)
|
ITS
(αα္း၏αာ)
|
OUR
(αα½ြႏ္ုα္αိုα၏)
|
OURS
(αα½ြႏ္ုα္αိုα၏αာ)
|
THEIR
(αူαိုα၏)
|
THEIRS
(αူαိုα၏αာ)
|
ေα့α်α့္αα္း
α။ ေα‘ာα္αါαါα်α်ားαိုαα့္ေαာ္αα့္ possessive αံုး၍ျαα့္αါ။
- Could I have dinner in …………………… room, please?
- Would you like some help with ……………… luggage?
- We’d like to have lunch in ………………….. room.
- He wants to know where to park ………………………… car.
- As Ms. Lee for …………….. passport.
- Scott and Josh are waiters at Sydney Tower Restaurant. That’s …………… job.
α။ ေα‘ာα္α puzzle ေαးαွာ ေαာα္αα္ check in αဲααါα္αα္αဲ့α αားαံုးαα္ αံုးαα္αွာαΎαα့္αါα¦း
α။
αူαα္α်α္းαဲαျαα
္ျαα
္၊ αα
္ေαာα္αα္းαဲျαα
္ျαα
္ αီαံုαိုαΎαα့္αΏαီးα‘ေαးα‘ေျαေα့α်α့္αΎαα့္αါ။
αα
္ေαာα္αα္းαိုαα္ α‘ေျαာေα့α်α့္αံုαα α‘ေαးαဲαα‘ေျααိုα်αΏαီးေαးαΎαα့္αါ။
A:
Excuse me, where is the florist?
B:
It’s next to . . .
αဲေαာα္αံုး αွα္αားαα္ျαα္α αာ α‘αံုးα‘αေαးေαြαဲααααားαိုα္αေα‘ာα္။
“Your most unhappy customers are your greatest source of learning.” Bill Gates
αေα်ααα္ျαα
္ေααဲ့αα့္α
ားαံုးαူေαြαာαα့္α‘αြα္ေα့αာαα္αူαိုαα‘ေαာα္းαံုးေααာαဲ။
“It is not the employer who pays the
wages. Employers only handle the money. It is the customer who pays the wages.”
Henry Ford
α‘αုα္αွα္ααုα္αေαးαာααုα္αူး။
αူαိုααေαြေαΎαးαိုαိုα္αြα္αိα္းαိα္းαံုαဲ။ ααα္ေαးαာα α
ားαံုးαူေαြ။
Customers don’t expect you to be
perfect. They do expect you to fix things when they go wrong.
Donald Porter, V.P. British Airways
Donald Porter, V.P. British Airways
α
ားαံုးαူααα့္αီααΏαီးျαα့္α
ံုαႈαိုαေαွ်ာ္αα့္αါαူး။
αါေααα့္αα
္αုαုျαႆαာျαα
္αာαα္ αα္ေျααွα္းေαးαာαိုေαာ့ေαွ်ာ္αα့္αα္αΎααါαα္။
αာαα္(MyWay!)
Unit(5)
https://htooaungwintt.blogspot.com/2015/11/english-for-hotel-and-catering-industry_13.html
Unit(7)
https://htooaungwintt.blogspot.com/2015/11/english-for-hotel-and-catering-industry_69.html
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