English for Hotel and Catering Industry (Unit 6 - Receiving Guests)




English for Hotel and Catering Industry (Unit 6 - Receiving Guests)
  • Posted by zar ni (My Way!) on November 6, 2012 at 17:30
  •  
  • α€šα€₯္ေα€€်းα€…ြာေတာင္းပန္ျခင္း၊ α€›ွင္းျပျခင္း၊ α€”ဲα‚” be, do, can တိုα‚”α€›ဲα‚• present simple short form ေတြα€€ိုထရင္α€žα€„္ခန္းα€…ာα€™ွာေα€œ့α€œာခဲ့ၾကၿပီးျα€–α€…္ပါα€α€š္။ α€’ီေα€”α‚”α€žα€„္ခန္းα€…ာα€€ေတာ့ Receiving Guests α€§α€Š့္α€žα€Š္α€œα€€္ခံျခင္းပဲျα€–α€…္ပါα€α€š္။ α€Ÿိုα€α€š္တစ္ခုα€€ိုα€§α€Š့္α€žα€Š္ေα€›ာα€€္α€œာ တဲ့ထခါα‚€α€€ိဳဆိုα€œα€€္ခံတာα€”ဲ႔ပတ္α€žα€€္တဲ့ ထဂၤα€œိပ္α€…ာα€‘α€žံုးထႏႈα€”္းေတြေα€œ့α€œာရပါα€™α€š္။

    Receiving Guests (α€§α€Š့္α€žα€Š္α€œα€€္ခံျခင္း)
Checking into a Hotel
Staff  :         Good afternoon sir. Can I help you?
Guest :         Good afternoon. My name is Rodrigues. I’d like to check in please.
                   I have a reservation for a double room.
Staff  :         Yes, Mr. Rodrigues, let me see… Yes, today and tomorrow, the 10th and 11th of June.
                   Could you please fill in this registration card?
Guest :         Yes of course. Do I fill in my home address?
Staff  :         Yes, please and could I have your passport? Thank you. Your room
                   number is 361. It’s on the third floor and here’s your key card for
 your room. Would you like to have dinner in the restaurant this evening?
Guest :         Yes, please. Can you reserve me a table for 2 at 8 o’clock?
Staff   :        Certainly. The porter will help you with your luggage. The lift is just down the corner.
Check in ဆိုတာ α€Ÿိုα€α€š္၊ ေα€œα€†ိပ္ စတာေတြα€™ွာ α€§α€Š့္α‚€α€€ိဳα€…ာေα€›း α€›ဲα‚• ေα€€ာင္တာα€™ွာေα€›ာα€€္α€›ွိေၾကာင္း α€žα€α€„္းပိုα‚”ျခင္းျα€–α€…္ပါα€α€š္။ Check in α€œုပ္တာα€”ဲ႔တၿပိဳင္α€”α€€္α€œိုထပ္တဲ့ထခ်α€€္α€‘α€œα€€္α€™်ားα€€ို register α€œုပ္တဲ့ထတြα€€္ ၿခံဳၿပီးေျပာရရင္ ထခန္းα€›α€šူျခင္း၊ α€Ÿိုα€α€š္α€™ွာα€…α€α€Š္းျခင္းα€œိုα‚”ေျပာႏုိင္ပါα€α€š္။ α€Ÿိုα€α€š္α€™ွာ α€€်α€žα€„့္ေငြα€›ွင္းၿပီး ထခန္းျပန္ထပ္တာα€€ိုေတာ့ Check out α€œုပ္α€α€š္α€œိုα‚”α€žံုးပါα€α€š္။ α€§α€Š့္α€žα€Š္ထမ်ိဳးထစားေတြေျပာရရင္ FIT (Free Independent Traveler) α€”ဲα‚” Group ဆိုၿပီးထႀကမ္းα€–်င္းခြဲျခားႏိုင္ပါα€α€š္။ Group ကခရီးα€žြားα€€ုမၸဏီေတြα€€ေα€” package tour ထေα€”α€”α‚”ဲα€œာတာေတြα€œဲα€›ွိပါα€α€š္။ Company Guaranteed rate (CGR)၊ Group inclusive tour (GIT) ဆိုတာေတြα€œα€Š္းα€›ွိပါα€α€š္။ တစ္α€›ာα€žီα€…ာ α€Ÿိုα€α€š္ႏွင့္α€€ုမၸဏီα€™်ားၾကား contract rate α€”ဲα‚” α€…ာခ်ဳပ္ခ်ဳပ္ထားေα€œ့ α€›ွိပါα€α€š္။ ထမ်ားα€…ုα€€α‚€α€€ိဳတင္ reservation α€œုပ္ထား ေα€œ့α€›ွိပါα€α€š္။ α‚€α€€ိဳတင္ reservation α€™α€œုပ္ထားα€˜ဲα€žူα‚”α€˜ာα€žာ ၀င္α€œာတဲ့α€§α€Š့္α€žα€Š္α€€ို Walk in guest α€œိုα‚”ေα€αšα€•ါα€α€š္။

ေα€œ့α€œာထားα€›α€™α€Š့္ expression α€™်ား
  • I’d like to check in please. ထခန္းα€šူခ်င္α€œို႔ပါ။
  • Could you please fill in this registration card? α€’ီα€™ွတ္ပံုတင္α€…ာရင္းကတ္α€™ွာα€œိုထပ္တာျα€–α€Š့္ေပးႏိုင္α€™α€œားα€›ွင္။
  • Your room number is 361. It’s on the third floor. α€œူα‚€α€€ီးမင္းထခန္းα€”ံပါတ္α€€ 361 ပါ။ တတိα€šα€‘α€•္α€™ွာα€›ွိပါα€α€š္။
  • Here’s your key card for your room.  ေα€Ÿာα€’ီα€™ွာα€œူα‚€α€€ီးမင္းα€›ဲ႕ထခန္းေα€žာ့ကတ္ပါ။
  • Would you like to have dinner in the restaurant this evening? α€’ီα€Šေα€”α€…ားေα€žာα€€္ဆိုင္α€™ွာα€Šα€…ာα€…ားα€™α€œားα€›ွင္။
  • Can you reserve me a table for 2 at 8 o’clock? α€Šေα€” ၈ α€”ာα€›ီα€™ွာ ႏွα€…္ေα€šာα€€္α€…ာα€…ားပြဲတစ္α€œံုးကၽြα€”္ေတာ့္α€€ိုα€™ွာထားေပးႏိုင္α€™α€œား။
ေα€œ့α€œာထားα€›α€™α€Š့္ေ၀ါα€Ÿာα€›α€™်ား
  • hair salon = ဆံပင္α€Šွပ္ဆိုင္
  • lobby = α€Ÿိုα€α€š္ထ၀င္၀ရွိ α€§α€Š့္α€žα€Š္α€™်ားα€”ားေα€”α€›α€”္ထခန္းα€€်α€š္
  • lounge =  α€§α€Š့္α€žα€Š္α€™်ားα€”ားေနခန္း
  • reception desk = α€§α€Š့္α‚€α€€ိဳေα€€ာင္တာ
  • home address = ထိα€™္α€œိပ္α€…ာ
  • luggage(US baggage) = ခရီးေဆာင္ထိပ္
  • porter = ပစα₯α€Š္းα€žα€š္ပိုးေပးα€žα€Š့္ထကူ၀န္ထမ္း
α€’ီေα€”α€›ာα€™ွာ α€Ÿိုα€α€š္ေတြα€™ွာα€žံုးတဲ့ terminology တစ္ခ်ိဳα‚•α€€ိုေျပာျပခ်င္ပါα€α€š္။ porter, bellboy, bellhop ဆိုတာေတြα€€ို တစ္ခ်ိဳα‚•ေα€”α€›ာေတြα€™ွာ α€‘α€œဲα€‘α€œွα€š္ထျα€–α€…္α€‘α€žံုးျပဳေနၾကပါα€α€š္။ bellhop ဆိုတဲ့ေ၀ါα€Ÿာα€›ျα€–α€…္ေα€•αšα€œာပံုα€€ α€Ÿိုးထရင္တံုးα€€ α€Ÿိုα€α€š္ေတြα€™ွာ တစ္ခုခုα€žα€š္α€–ိုα‚”ျပဳα€–ိုα‚”၊ ခုိင္းα€–ိုα‚” ေခါင္းေα€œာင္းတီးα€œိုα€€္ရင္ α€žα€္α€™ွတ္ထားတဲ့၀န္ထမ္းα€€ေα€›ာα€€္α€œာရပါα€α€š္။ α€’ါေၾကာင့္α€™α€œိုα‚” α€žူα‚”α€€ို bellhop, bellboy α€œိုα‚”ေα€αšαΎα€€α€•ါα€α€š္။ ေα€”ာα€€္ concierge ဆိုတာα€œα€Š္းα€›ွိပါေα€žးα€α€š္။ α€žူα‚”α€€ို
(1) a facility staff who provides special services such as tickets to local events, transportation, and tour arrangement
(2) designated area in hotel facility providing special amenities and services to guests.
α€œို႔ထဓိပၸါα€š္α€–ြင့္ထားေတာ့ α€§α€Š့္α€žα€Š္α€€ို ထထူးα€€ိα€…α₯ေတြα€™ွာ၀န္ေဆာင္α€™ႈေပးတဲ့၀န္ထမ္းα€œိုα‚” ဆိုႏိုင္ပါα€α€š္။ α€€ားပါကင္ထိုးေပးတဲ့၀န္ထမ္းα€€ိုα€€်ေတာ့ valet α€œိုα‚”ေα€αšα€•ါα€α€š္။ ထေα€αšα€‘ေα€αšα€”ဲα‚”α€œုပ္ရတဲ့တာ၀န္ထတိထက်ေတြα€Ÿာ α€Ÿိုα€α€š္တစ္ခုႏွင့္တစ္ခုျခားα€”ားα€™ႈα€›ွိႏိုင္ပါα€α€š္။

ေα€œ့α€œာထားα€›α€™α€Š့္၀ါα€€်α€α€Š္ေဆာα€€္ပံုα€™်ား
ပိုင္ဆိုင္α€™ႈα€€ိုျပရာα€™ွာပံုα€…ံႏွα€…္α€™်ိဳးα€”ဲα‚”ေျပာႏိုင္ပါα€α€š္။ possessive adjectives α€”ဲα‚” possessive pronouns ေတြα€€ိုα€žံုးျခင္းα€€ိုα€€ြဲα€€ြဲျပားျပားα€žိα€–ိုα‚”α€œိုပါα€α€š္။ α€žူတိုα‚”α€Ÿာ၀ါα€€်α€™ွာေα€”α€›ာα€šူပံုမတူပါα€˜ူး။ ေထာα€€္α€™ွာေα€œ့α€œာαΎα€€α€Š့္ပါ။

Possessive Adjective        +        Noun
Examples:
  • My  dog is big.  Her  cat is brown.  Their  sister works downtown.

Noun        +        Possessive Pronoun
Examples:
  • The dog is mine.   The brown cat is hers.  The car is ours.
possessive adjectives α€™်ားα€žα€Š္ noun α€›ဲ႕ထေα€›ွα‚•α€™ွာα€œာၿပီးေတာ့ possessive pronouns α€™်ားα€žα€Š္ noun α€›ဲα‚•ေα€”ာα€€္α€™ွာα€œာα€žα€Š္။
  • This is my  car. The car is mine.
  • Is that your pen?   Is that pen yours?
Possessive Adjectives
Possessive Pronouns
MY (ကၽြႏ္ုပ္၏)
MINE (ကၽြႏ္ုပ္၏α€Ÿာ)
YOUR(α€žα€„္၏)
YOURS (α€žα€„္၏α€Ÿာ)
HIS (α€žူ၏)
HIS (α€žူ၏α€Ÿာ)
HER (α€žူα€™၏)
HER (α€žူα€™၏α€Ÿာ)
HER (၄င္း၏)
ITS (၄င္း၏α€Ÿာ)
OUR (ကၽြႏ္ုပ္တိုα‚”၏)
OURS (ကၽြႏ္ုပ္တိုα‚”၏α€Ÿာ)
THEIR (α€žူတိုα‚”၏)
THEIRS (α€žူတိုα‚”၏α€Ÿာ)

ေα€œ့α€€်င့္ခန္း

၁။
ေထာα€€္ပါ၀ါα€€်α€™်ားα€€ိုα€žα€„့္ေတာ္α€žα€Š့္ possessive α€žံုး၍ျα€–α€Š့္ပါ။
  1. Could I have dinner in …………………… room, please?
  2. Would you like some help with  ……………… luggage?
  3. We’d like to have lunch in ………………….. room.
  4. He wants to know where to park ………………………… car.
  5. As Ms. Lee for …………….. passport.
  6. Scott and Josh are waiters at Sydney Tower Restaurant. That’s …………… job.

၂။
ေထာα€€္α€€ puzzle ေα€œးα€™ွာ ေα€”ာα€€္ထပ္ check in α€”ဲ႔ပါတ္α€žα€€္တဲ့α€…α€€ားα€œံုးα€†α€š္ α€œံုးထပ္α€›ွာαΎα€€α€Š့္ပါဦး
 http://api.ning.com:80/files/Q-BcZcXXyTmXV5EM1L8t7t-QYuz19py0f8zeOv7w-5oue46LIfwT9iALgtR7YKnDW9SS6QvLMjxSy8BdMFcRR0ZxgRw-wDiI/lesson5ex2.jpg
၃။ α€žူα€„α€š္ခ်င္းα€”ဲα‚”ျα€–α€…္ျα€–α€…္၊ တစ္ေα€šာα€€္α€α€Š္းပဲျα€–α€…္ျα€–α€…္ α€’ီပံုα€€ိုαΎα€€α€Š့္ၿပီးထေα€™းထေျα€–ေα€œ့α€€်င့္αΎα€€α€Š့္ပါ။ တစ္ေα€šာα€€္α€α€Š္းဆိုရင္ ထေျပာေα€œ့α€€်င့္႐ံုα€™α€€ ထေα€™းα€”ဲ႔ထေျα€–α€€ိုခ်ၿပီးေα€›းαΎα€€α€Š့္ပါ။
A:      Excuse me, where is the florist?
B:       It’s next to . . .
http://api.ning.com:80/files/pRsSSjdJis*G5RC5xxSccsWVvyEpf4SX0R4zBUltMW8QawGgL5c-sn-Zq14JzsScwOq-cWVClGDk41vRga8TQ1WW4tmObjV3/lesson5ex3.jpg?width=750

 α€€ဲေα€”ာα€€္ဆံုး α€™ွတ္α€žားဆင္ျခင္α€…α€›ာ ထဆံုးထမေα€œးေတြα€”ဲ႔ခဏနားα€œိုα€€္α€›ေထာင္။

“Your most unhappy customers are your greatest source of learning.” Bill Gates
α€™ေα€€်မနပ္ျα€–α€…္ေနတဲ့α€žα€„့္α€…ားα€žံုးα€žူေတြα€Ÿာα€žα€„့္ထတြα€€္ေα€œ့α€œာα€žα€„္α€šူα€–ို႔ထေα€€ာင္းဆံုးေα€”α€›ာပဲ။
“It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.” Henry Ford
α€‘α€œုပ္α€›ွင္α€€α€œုပ္ခေပးတာα€™α€Ÿုတ္α€˜ူး။ α€žူတိုα‚”α€€ေငြေၾကးα€€ိုα€€ိုင္တြα€š္ထိα€™္းα€žိα€™္း႐ံုပဲ။ α€α€€α€š္ေပးတာα€€ α€…ားα€žံုးα€žူေတြ။
Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.
Donald Porter, V.P. British Airways
α€…ားα€žံုးα€žူα€€α€žα€„့္ဆီကၿပီးျα€•α€Š့္α€…ံုα€™ႈα€€ိုα€™ေα€™ွ်ာ္α€œα€„့္ပါα€˜ူး။ α€’ါေα€•α€™α€š့္တစ္ခုခုျပႆα€”ာျα€–α€…္α€œာရင္ α€žα€„္ေျα€–α€›ွင္းေပးတာα€€ိုေတာ့ေα€™ွ်ာ္α€œα€„့္တတ္ၾကပါα€α€š္။

ဇာα€”α€Š္(MyWay!)

Unit(5)

https://htooaungwintt.blogspot.com/2015/11/english-for-hotel-and-catering-industry_13.html

Unit(7)

https://htooaungwintt.blogspot.com/2015/11/english-for-hotel-and-catering-industry_69.html

Comments

Popular posts from this blog

1. Noun (α€”ာα€™်) (၅)

ထင်္α€‚α€œိပ်α€”ာα€™α€Š်α€™ျားα€”ှင့်ဆိုင်α€žော α€žိα€™ှတ်α€–ွα€š်α€›ာα€™ျား

မင်္α€‚α€œာပါ