English for Hotel and Catering Industry (Unit 15 - Jobs and Workplaces)

English for Hotel and Catering Industry (Unit 15 - Jobs and Workplaces)

• Posted by zar ni (My Way!) on December 17, 2012 at 10:17
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• ဒီသင္ခန္းစာကေတာ့ ဟိုတယ္နဲ႔ စားေသာက္ဆိုင္အတြင္းအလုပ္ဌာနေတြနဲ႔အလုပ္တာ၀န္ေတြ အေၾကာင္းေျပာဆိုပံုေတြျဖစ္ပါတယ္။

Unit 15 - Jobs and Workplaces

Let’s start at front office (ဧည့္ႀကိဳ႐ံုးခန္းမွစၾကပါစို႔)

Hotel manager:  Here’s front office. This is Louise, our reception manager.

Observer: Hello.

Louise: Hello.

Hotel manager: Louie is responsible for six staff, a cashier, two receptionists, a reservation clerk and two porters. In reception they handle all the reservations, arrivals, payments and departures. And there’s always a receptionist to deal with any questions or requests.

Observer: What about the phone calls?

Hotel manager: Yes, phone calls too. That’s the phone area over there. If guests want services like laundry or dry cleaning, front office staff tells the housekeeper. She’s responsible to the assistant manager.

Observer: Is there much computer work?

Hotel manager: Yes, these are the computers and those are the printers over there. All reservations, check-ins, payments and in-room services are processed on these. We use Fidelio system.

Observer: Oh, I see.

Hotel manager: We also use the savers system for travel arrangement as most travel agencies use this system. So, everybody here is trained on these systems.

ေလ့လာထားရမည့္ expression မ်ား

Here’s front office. This is Louise, our reception manager. ေဟာဒါ ဧည့္ႀကိဳေကာင္တာပါ။ သူကေတာ့ လူ၀ီပါ။ ကၽြန္ေတာ္တို႔ရဲ႕ဧည့္ႀကိဳမန္ေနဂ်ာပါ။

Louise is responsible for six staff. လူ၀ီက ၀န္ထမ္းေျခာက္ေယာက္တာ၀န္ယူအုပ္ခ်ဳပ္ပါတယ္။

In reception they handle all the reservations. ဧည့္ႀကိဳဌာနမွာ အခန္းႀကိဳမွာတာအားလံုးကို လက္ခံပါတယ္။

And there’s always a receptionist to deal with any questions. ဧည့္သည္ေတြရဲ႕ေမးခြန္းေတြေျဖၾကားေပးဖို႔ ဧည့္ႀကိဳစာေရးတစ္ေယာက္အၿမဲရွိပါတယ္။

That’s the phone area over there. ဟိုဘက္မွာေတာ့ ဖံုးေတြလက္ခံေျဖၾကားတဲ့ေနရာျဖစ္ပါတယ္။

Everybody here is trained on these systems. ဒီမွာရွိတဲ့၀န္ထမ္းတိုင္းကို ဒီကြန္ပ်ဴတာစံနစ္ေတြ သံုးႏိုင္ေအာင္ေလ့က်င့္ေပးထားပါတယ္။

ေလ့လာထားရမည့္ေ၀ါဟာရမ်ား

arrival = ဆိုက္ေရာက္ (ခရီးသည္/ဧည့္သည္)

blender = ေမႊစက္

cashier = ေငြကိုင္စာေရး

clean = သန္႔ရွင္းေရးလုပ္သည္

dish washer = ပန္းကန္ေဆးစက္

dry cleaning = အ၀တ္အထည္တို႔ကို ေရမသံုးဘဲ ဓါတုပစၥည္းမ်ားသံုး၍ေလွ်ာ္သည္

Manager on Duty (MOD) = တာ၀န္က်မန္ေနဂ်ာ

front office = ဧည့္ႀကိဳဌာန

pastry = မုန္႔၊ မုန္႔ဖုတ္သည့္ဌာန

payment = ေငြေပးေခ်ျခင္း

process (v) = (လုပ္ငန္းစဥ္တစ္ခုခု)ေဆာင္ရြက္သည္။

refrigerator = ေရခဲေသတၱာ

rubbish = အမႈိက္

sharpen = ခၽြန္သည္။

side order = အရန္ဟင္း

station (work) = အလုပ္ဌာန

toaster = ေပါင္မုန္႔မီးကင္စက္

travel arrangement = ခရီးသြားအစီအစဥ္

ေလ့လာထားရမည့္၀ါက်တည္ေဆာက္ပံုမ်ား

This, That, These, Those, Here, There

This A thing or a person is close This = singular	That A thing or a person is far That = singular
These Things or people are close These = plural	Those Things or people are far Those = plural

This ဤအရာ။ ေျပာသူႏွင့္နီးသည့္အရာ၀တၳဳ (အနည္းကိန္း)

That ထိုအရာ။ ေျပာသူႏွင့္အေ၀းမွာသည့္အရာ၀တၳဳ (အနည္းကိန္း)

These ဤအရာမ်ား။ ေျပာသူႏွင့္နီးသည့္အရာ၀တၳဳမ်ား (အမ်ားကိန္း)

Those ထိုအရာမ်ား။ ေျပာသူႏွင့္အေ၀းမွာသည့္အရာ၀တၳဳ (အမ်ားကိန္း)

Here ေဟာဒီမွာ။

There ေဟာဟိုမွာ။

• This is Louise. That is Seth.

• These guests are checking in. Those guests checked out five minutes ago.

• Here’s the reception desk. There’s the reservation office.

responsible to ႏွင့္ responsible for တာ၀န္ရွိသည္

The receptionist is responsible to the reception manager.

ဒီ၀ါက်မွာ ဧည့္ႀကိဳစာေရးဟာ ဧည့္ႀကိဳမန္ေနဂ်ာလက္ေအာက္မွာတာ၀န္ရွိတယ္လို႔အဓိပၸါယ္ရပါတယ္။

The receptionist is responsible for taking room reservations.

ဒီ၀ါက်မွာ ဧည့္ႀကိဳစာေရးဟာ အခန္းမွာၾကားမႈအားလက္ခံရန္ တာ၀န္ရွိတယ္လို႔အဓိပၸါယ္ရပါတယ္။ သူ႔ရဲ႕အလုပ္တာ၀န္ကိုျပပါတယ္။

ေလ့က်င့္ခန္း

၁။ ေအာက္ပါ၀ါက်မ်ားကို responsible to ႏွင့္ responsible တို႔မွသင့္ေတာ္ရာႏွင့္ျဖည့္ပါ။

1. The cashiers are ……………….the reception manager.
2. The waiters are ………………….. taking orders.
3. The duty manager is …………………… all the full time staff.
4. The porters are ……………….. taking the guests’ luggage to their room.
5. The barman is ………………. the bar manager.
6. The carp ark attendant is ……………………. parking the cars.

၂။ ေအာက္ပါအလုပ္ရာထူးႏွင့္ သူတို႔၏တာ၀န္မ်ားကို တြဲပါ။

Jobs	Responsibility
1. reception manager	a. menus and the kitchen
2. restaurant manager	b. luggage
3. housekeeper	c. front office
4. head chef	e. guests’ question and requests
5. cashier	f. baking bread and croissants
6. receptionist	g. bedrooms and linen
7. reservation clerk	h. helping the sous chef
8. porter	i. the restaurant staff rotas
9. room attendants	j. reservation by phones and email
10. pastry chef	k. money and bill
11.commis chef	l. preparing vegetables
12.kitchen porter	m. cleaning rooms and making beds

၃။ ေအာက္ပါတို႔ကို this/that, these, those တို႔မွသင့္ေတာ္ရာႏွင့္ျဖည့္ပါ။

1. Right. This menu here is today's menu.

2. Look at this menu. ........... are the dishes I want you to prepare.

3. ...............'s tomorrow's menu over on the board.

4. .................... are tomorrow's dishes over there.

5. ...................... desserts here are ready for the dining room.

6. Those on................... worktop aren't finished yet.

7. Could you pass me ................ bottle? The on on the shelf.

8. I'll serve.................... dishes here if you take.................

9. Here you are, sir........................... is today's lunch menu.

10. Excuse me. Who are ................. people over there?

ဇာနည္(MyWay!)

Unit(14)

https://htooaungwintt.blogspot.com/2015/12/english-for-hotel-and-catering-industry_5.html

Unit(16)

https://htooaungwintt.blogspot.com/2015/12/english-for-hotel-and-catering-industry_11.html